Client Support


CLIENT TOOLS


CLIENT POLICIES


KNOWLEDGE BASE

WHAT DOMAIN NAME SERVERS (DNS) SHOULD I USE?

Our primary DNS server, DNS1.HOST.NET is at 64.135.1.20
Our secondary DNS server, DNS2.HOST.NET is at 64.135.2.30

HOW DO I VIEW MY USAGE STATISTICS?

Contact the Network Operations Center (NOC) and ask for a login to be created to view bandwidth statistics. Once you obtain login information go to https://stats.host.net/

WHAT IF I WANT TO USE BGP ON MY CONNECTION?

Complete the BGP Request Form linked below and fax it to the number on the document or scan and email it to service@365datacenters.com.

BGP Request Form

HOW DO I GET MORE PUBLIC IP ADDRESSES?

Complete the IP Justification Form linked below and fax it to the number on the document or scan and email it to service@365datacenters.com. Your request will be reviewed and your new IP’s will be allocated and sent to you.

IP Justification Form

HOW DO I CONTACT THE NETWORK OPERATIONS CENTER (NOC)?

You can contact the NOC by calling 1-866-365-6246 or by sending an e-mail to service@365datacenters.com. Technical Support is available to assist you 24-hours a day, seven days a week.

 

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WHAT IS MY SUBNET MASK AND HOW MANY IP ADDRESSES DO I HAVE?

Prefix

Subnet

Host

Usable

/32

255.255.255.255

1

1

/31

255.255.255.254

2

0

/30

255.255.255.252

4

2

/29

255.255.255.248

8

6

/28

255.255.255.240

16

14

/27

255.255.255.192

32

30

/26

255.255.255.192

64

62

/25

255.255.255.128

128

126

/24

255.255.255.0

256

254

The following IP’s are considered private IP address:

RFC 1918 requests that organizations make use of the private Internet address space for hosts that require IP connectivity within their enterprise network, but do not require external connections to the global Internet. For this purpose, the IANA has reserved the following three address blocks for private internets:

10.0.0.0/8
172.16.0.0/12
192.168.0.0/16
IP’s above 224.0.0.0 are used for both multicast and experimental purposes.