Q&A with Boca Raton & Fort Lauderdale Site Director Daniel Calderon

May 22, 2018

365_DanielCalderon.pngDisaster recovery planning is in full force at many businesses across South Florida. How’s your plan looking? With hurricane season officially starting June 1, there’s very little time left to get your business continuity ducks in a row in the face of the inevitable summer storms. (More details here regarding hurricane season prep.)

Good news! At 365 Data Centers, we’re here to put your mind at ease and ensure that your operations — and your business — will survive even the most damaging storms this season and beyond. That’s why we think about details such as data center fortification, continuity space and emergency response protocols, even in the middle of the winter. And it’s safe to say that Daniel Calderon, site director at our Boca Raton and Fort Lauderdale locations, thinks about these things more than most, so we asked him to share a bit of insight into 365’s hurricane preparation — and how you can prepare, too.

Q: How is the Boca Raton facility fortified against hurricane winds and flooding?

A: Our Boca Campus is a combination of poured concrete and cinder block, with a 4” Twin-T-style concrete roof. For doors and windows, we utilize a combination of impact windows and a product called Armor Screen, which is a Fabric Shutter system. Boca Campus sits 18-21 feet above sea level, which provides good protection from flooding.

Q: How does the 365 team prepare for an incoming hurricane? 

A: We have a detailed Emergency Response Document that we review each year and update accordingly. Our campus closely monitors storms, and we initiate a three-stage process to prepare for lockdown. That process includes:

  • Phase 1: A hurricane watch indicates the possibility of hurricane conditions within 48 hours. This triggers the disaster plan, and 365 management notifies colocation and business continuity services clients to prepare their assigned space. 365 also provides other client communications during this time. The facility manager ensures that the proper supplies are available, facility checks are coordinated and all shutters are installed correctly.  
  • Phase 2: A hurricane warning indicates that sustained winds of at least 74 mph are expected within 36 hours or less. Facility managers initiate the lock-down process and issue corporate and client communications as needed.
  • Phase 3: A hurricane warning indicates that sustained winds of at least 74 mph are expected within 24 hours or less. Managers escalate the lock-down process, and employees who will remain at the facilities will start their preparations.

We have staff onsite during the storm to assist, and provide them food, water and bedding. We also have full kitchens and showers to ensure our staff’s comfort during the duration of the storm.

Q: 365 offers onsite business continuity services. Can you provide more details about them? Are there any hurricane-related features at Boca Raton that we may not know about?

A: Our business continuity services offer clients the ability to work and connect to our robust network after the storm via generator-protected offices. Moreover, clients leveraging our business continuity services can access their servers housed in our data center or within our cloud environment via direct connections.

Although we do not allow clients onsite during the storm for their own protection, as soon as the NHC lifts the warnings and local authorities deem the streets safe for travel, clients with business continuity services are welcome to come to the facility and get their offices up and running again. Business continuity services are not only limited to hurricanes, though. Clients’ offices may experience all kinds of emergencies where business continuity services can be utilized, from fire and flood to power-related issues, and we are here to support their operation in times like that, as well.

Q: What is your top hurricane season preparation tip for business leaders in South Florida?

A: Preparing for a hurricane should not start in May. It should be a yearly effort for all businesses, and residents alike, to ensure they are ready before the hurricane season arrives. There is nothing worse than coming into hurricane season and frantically trying to prepare when a storm is already on the horizon. One thing is certain in Florida — every year, hurricane season will be upon us, and you never know when the big one will hit your area, so prepare for it all the time.

Interested in learning more about disaster recovery planning? Contact us here (ask for a tour of our Boca Raton or Fort Lauderdale facility, if you’d like!) or call 877-365-6246. Download our eBook on Disaster Recovery-as-a-Service here.