Careers at
365 Data Centers

365 Data Centers is at the center of innovation for moving content and cloud to the edge of the network. Providing space, power and connectivity for our customers in the content, cloud and carrier segments – we call them the 3Cs – 365 is creating the new network edge. In addition, we are very excited by the opportunities for growth in the small-to-medium enterprise market in each of the ten major U.S. cities where our data centers are located, including emerging Tier 2 cities.

By using our services, digital content is delivered with high performance and low latency to any device, anywhere. Network operators (carriers) enjoy easy access to partners, vendors, exchanges and the valuable content their customers demand. Cloud service providers get closer to their customers and the networks to deliver multi-user capabilities. When you take your career path to 365, you’ll engage with over 300 customers, including the largest social media, content, cloud and carriers, as well as a host of businesses of every size.

We are currently hiring for the following positions:

Account Director - Tampa

POSITION OVERVIEW

Reporting directly to the Vice President of Sales, the Account Executive is responsible for sales and revenue growth in a geographic territory. The primary function of this role is to build sales by prospecting for new clients and nurturing existing customer relationships to drive sales across a variety of industry verticals, including SME and cloud and content providers. This is accomplished by lead generation, outbound sales calls, referrals, and working inbound qualified leads to meet or exceed monthly sales objectives.

KEY RESPONSIBILITIES

  • Consistently achieve sales quota.
  • Prospecting for data center/colocation opportunities within given territory, with a specific focus on new logos.
  • Build relationships and develop key contacts using a consultative sales approach.
  • Prospect from provided resource lists and research to develop a sales pipeline.
  • Management of sales opportunities in Salesforce, inclusive of providing accurate and updated sales funnel with current status and monthly forecasting.
  • Develop productive reseller and referral partner relationships in market to augment direct sales.
  • Analyze customer needs, create and articulate a value proposition and present to C-Level executives and key decision makers.
  • Prepare formal proposals, lead negotiations, coordinate complex decision-making processes and overcome objections to closure.
  • Understand the customer decision-making process and execute a sales strategy reflective of the complex nature of the sales process.
  • Drive awareness of 365 brand by engaging in the target segments and local market.
  • Collaborate with other departments for successful project execution post contract negotiations.

DESIRED SKILLS & EXPERIENCE

  • Previous experience meeting and exceeding a monthly sales quota.
  • Proven success in selling to the SME market and cloud and content providers.
  • Experience penetrating accounts in the following verticals: SME, media & entertainment, social media, web, content delivery networks (CDNs), and/or cloud providers.
  • Strong prospecting, persuasion, closing and negotiation skills.
  • Success in building long-term client relationships partnered with ability to overcome obstacles and objections.
  • Self-starter who can develop a pipeline of opportunities and deliver against it.
  • Demonstrated executive presence to establish and maintain effective working relationships at all levels.
  • Ability to follow up and follow through.
  • A strong desire to be part of building something extraordinary.
  • Enthusiasm, strong team skills, highly collaborative.
  • Fun, you have to have a sense of humor!
  • Excellent verbal and communication skills.
  • Skilled at using Salesforce.
  • Proficient in Microsoft Word, Excel, and Outlook.

REQUIREMENTS

  • Bachelor’s degree or equivalent experience.
  • 4+ years of experience in complex technology and solution sales.
  • Experience selling colocation and/or data center solutions.

SPECIFIC TRAVEL, PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT

  • Normal work environment – work out of data center.
  • Occasional travel to customer meetings.

Account Director - Buffalo

POSITION OVERVIEW

Reporting directly to the Vice President of Sales, the Account Executive is responsible for sales and revenue growth in a geographic territory. The primary function of this role is to build sales by prospecting for new clients and nurturing existing customer relationships to drive sales across a variety of industry verticals, including SME and cloud and content providers. This is accomplished by lead generation, outbound sales calls, referrals, and working inbound qualified leads to meet or exceed monthly sales objectives.

KEY RESPONSIBILITIES

  • Consistently achieve sales quota.
  • Prospecting for data center/colocation opportunities within given territory, with a specific focus on new logos.
  • Build relationships and develop key contacts using a consultative sales approach.
  • Prospect from provided resource lists and research to develop a sales pipeline.
  • Management of sales opportunities in Salesforce, inclusive of providing accurate and updated sales funnel with current status and monthly forecasting.
  • Develop productive reseller and referral partner relationships in market to augment direct sales.
  • Analyze customer needs, create and articulate a value proposition and present to C-Level executives and key decision makers.
  • Prepare formal proposals, lead negotiations, coordinate complex decision-making processes and overcome objections to closure.
  • Understand the customer decision-making process and execute a sales strategy reflective of the complex nature of the sales process.
  • Drive awareness of 365 brand by engaging in the target segments and local market.
  • Collaborate with other departments for successful project execution post contract negotiations.

DESIRED SKILLS & EXPERIENCE

  • Previous experience meeting and exceeding a monthly sales quota.
  • Proven success in selling to the SME market and cloud and content providers.
  • Experience penetrating accounts in the following verticals: SME, media & entertainment, social media, web, content delivery networks (CDNs), and/or cloud providers.
  • Strong prospecting, persuasion, closing and negotiation skills.
  • Success in building long-term client relationships partnered with ability to overcome obstacles and objections.
  • Self-starter who can develop a pipeline of opportunities and deliver against it.
  • Demonstrated executive presence to establish and maintain effective working relationships at all levels.
  • Ability to follow up and follow through.
  • A strong desire to be part of building something extraordinary.
  • Enthusiasm, strong team skills, highly collaborative.
  • Fun, you have to have a sense of humor!
  • Excellent verbal and communication skills.
  • Skilled at using Salesforce.
  • Proficient in Microsoft Word, Excel, and Outlook.

REQUIREMENTS

  • Bachelor’s degree or equivalent experience.
  • 4+ years of experience in complex technology and solution sales.
  • Experience selling colocation and/or data center solutions.

SPECIFIC TRAVEL, PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT

  • Normal work environment – work out of data center.
  • Occasional travel to customer meetings.

Account Director - Detroit/Chicago

POSITION OVERVIEW

Reporting directly to the Vice President of Sales, the Account Executive is responsible for sales and revenue growth in a geographic territory. The primary function of this role is to build sales by prospecting for new clients and nurturing existing customer relationships to drive sales across a variety of industry verticals, including SME and cloud and content providers. This is accomplished by lead generation, outbound sales calls, referrals, and working inbound qualified leads to meet or exceed monthly sales objectives.

KEY RESPONSIBILITIES

  • Consistently achieve sales quota.
  • Prospecting for data center/colocation opportunities within given territory, with a specific focus on new logos.
  • Build relationships and develop key contacts using a consultative sales approach.
  • Prospect from provided resource lists and research to develop a sales pipeline.
  • Management of sales opportunities in Salesforce, inclusive of providing accurate and updated sales funnel with current status and monthly forecasting.
  • Develop productive reseller and referral partner relationships in market to augment direct sales.
  • Analyze customer needs, create and articulate a value proposition and present to C-Level executives and key decision makers.
  • Prepare formal proposals, lead negotiations, coordinate complex decision-making processes and overcome objections to closure.
  • Understand the customer decision-making process and execute a sales strategy reflective of the complex nature of the sales process.
  • Drive awareness of 365 brand by engaging in the target segments and local market.
  • Collaborate with other departments for successful project execution post contract negotiations.

DESIRED SKILLS & EXPERIENCE

  • Previous experience meeting and exceeding a monthly sales quota.
  • Proven success in selling to the SME market and cloud and content providers.
  • Experience penetrating accounts in the following verticals: SME, media & entertainment, social media, web, content delivery networks (CDNs), and/or cloud providers.
  • Strong prospecting, persuasion, closing and negotiation skills.
  • Success in building long-term client relationships partnered with ability to overcome obstacles and objections.
  • Self-starter who can develop a pipeline of opportunities and deliver against it.
  • Demonstrated executive presence to establish and maintain effective working relationships at all levels.
  • Ability to follow up and follow through.
  • A strong desire to be part of building something extraordinary.
  • Enthusiasm, strong team skills, highly collaborative.
  • Fun, you have to have a sense of humor!
  • Excellent verbal and communication skills.
  • Skilled at using Salesforce.
  • Proficient in Microsoft Word, Excel, and Outlook.

REQUIREMENTS

  • Bachelor’s degree or equivalent experience.
  • 4+ years of experience in complex technology and solution sales.
  • Experience selling colocation and/or data center solutions.

SPECIFIC TRAVEL, PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT

  • Normal work environment – work out of data center.
  • Occasional travel to customer meetings.

NOC Technician - Boca Raton

RESPONSIBILITIES:

  • Respond to inbound calls/emails from customers in a calm and professional manner
  • Monitor and respond to all network and systems alerts
  • Consistently resolve customer issues within SLA timeframes
  • Represent customer interests and take ownership of support cases
  • Perform work for customers in their cabinet/cage (replace HD’s, trace cables, restart servers, take pictures, describe light status and audible alarms)
  • Respond to IDS, FIM and LEM Alerts
  • Escalate as needed both internally and externally
  • Troubleshoot Email and DNS
  • Troubleshoot L2/L3 circuits (PtP T1, MPLS T1, Metro Ethernet, On-net connectivity, Backbone circuits, Transit and Transport) for various events such as circuit down, interface errors, circuit speed, circuit congestion, network configuration, problems with routing.
  • Troubleshoot vm issues in vSphere and vCommander
  • Troubleshoot Evault backup service
  • Create Email accounts and DNS records
  • Create accounts in Orion
  • Inspect and document temperature, humidity and equipment alarms in all Datacenters according to schedule
  • Monitor cameras and access systems for security concerns
  • Respond to fire/smoke alarms and be able to use a fire extinguisher
  • Respond to power service interruption and manually start generators if necessary
  • Manage datacenter security checkpoints: must validate, approve/deny access based on credentials
  • Perform remote hands services for datacenter customers
  • Configuration of Cisco Routers/Switches

REQUIREMENTS:

  • Must be flexible, dependable and able to multi-task with priority
  • Knowledge of Windows and basic LINUX commands
  • Understanding of networking protocols ICMP, UDP and TCP/IP
  • Familiarity with VMware, Storage Arrays and Rack Mount Servers
  • Understand various LAN and WAN topologies
  • Troubleshooting OSI Layers 1, 2 and 3
  • Knowledge of Cisco Routers and Switches
  • Basic Knowledge of Firewalls
  • Must be a Team Player
  • Work rotating shifts that provide for 24x7x365 coverage
  • Good verbal, written and analytical skills
  • Must be professional

EXPERIENCE

  • 2 year degree or equivalent experience
  • Previous experience in a call center environment

This job description does not list all duties of the job. You may be asked by management to perform other duties.

Management has the right to revise this job description at any time. This job description does not constitute a contract for employment.

Job Type: Full-time

Required experience:

  • Operations: 1 year
  • Call Center: 1 year

Required education:

  • High school or equivalent

Network Engineer - Boca Raton

Job Description

Title:                       Network Engineer

Location:               Boca Raton, Florida

Reports To:           Director of Network Services

Status:                   Full Time

 

Purpose and Scope

Primarily responsible for the monitoring, maintenance and improvement of the core Cisco network comprising multiple POPs. The Network Engineer will also be responsible for finding solutions, implementing network projects for businesses and providing support for customer networks onsite or using phone and e-mail.

 

Primary Responsibilities

  • Assist customers in resolving networking issues.
  • Ability to work independently without supervision.
  • Ability to organize, design and implement networks from concept to application.
  • Network documentation.
  • Maintenance of Corporate Network.
  • Ensure 99.99% uptime of Core Cisco Network.
  • Manage OSPF and BGP configurations on switches and Routers.
  • Configuring VLAN’s.
  • Continuously monitor network bandwidth for anomalous traffic behavior.
  • Testing of new and existing network devices to improve network performance and stability.
  • Support NOC with networking issues.
  • Implementing all type of access lists on Cisco routers.
  • Project management.

 

Skills and Knowledge Required:

  • Knowledge of implementing and configuring Routers and Switches.
  • In-depth knowledge and experience in Routing and Switching Networks (TCP-IP, EIGRP, OSPF, BGP4, and VLAN’s).
  • Experience with WAN technologies such as Metro Ethernet, MPLS, VPLS, T1, Private Line connections.
  • Knowledge of Wavelength and Dark Fiber
  • Must be a quick thinker and have the ability to work under pressure in creating access lists and re-routing traffic.
  • Strong Analytical and problem solving skills.
  • Strong verbal and written communication skills

Experience

  • 5 years demonstrated experience of managing and designing networks
  • CCNP or equivalent experience

 

This job description does not list all duties of the job. You may be asked by management to perform other duties. Management has the right to revise this job description at any time. This job description does not constitute a contract for employment.

Site Manager - Philadelphia

POSITION PURPOSE AND SUMMARY: 

The Site Manager is in daily contact with 365 Data Centers most important asset - our clients. The Site Manager assists in completing the sales effort, overseeing the installation of client equipment, and in the retention of satisfied clients.  The Site Manager is responsible for the training and development of the Site personnel.

Each site is viewed as a "stand alone" business unit with the Site Manager responsible for the seamless day-to-day operation of his/her facility.   

PRIMARY OR ESSENTIAL FUNCTIONS OR DUTIES OF THE POSITION:

  • Customer equipment and circuit installation.
  • Showing the facility to potential clients, explaining the benefits of the 365 Data Centers concepts, and assisting with closing the sale.
  • Monitoring and maintenance of 365 Data Centers facilities, including power, HVAC, fire detection/ suppression and local security and monitoring systems.
  • Scheduling, supervision, and training of technical staff.  Manage personnel development.
  • Escalation and emergency response requests from the Customer Service Center (CSC) in 24 x 7 x 365 environments.
  • 10 - 15% travel time to other 365 Data Centers locations.
  • Training of personnel on telecommunications and industry test equipment.
  • Assist other sites in start-up, customer install set-up, and troubleshooting of circuits.
  • Increase overall site profitability by controlling site-specific budget related items
  • Augment neighboring sites during vacation periods.
  • Maintain site computerized circuit record databases and service order systems.
  • Responsibilities and duties may change, expand, etc. Flexibility and the ability to adapt is a must.
  • Manage one or more site technicians.

OTHER RESPONSIBILITIES/ACCOUNTABILIES (MARGINAL FUNCTIONS OR DUTIES):

  • Ability to coach and mentor staff.
  • Create and manage a succession plan.
  • Study industry trends and adjust to industry changes.
  • Prepare Site for SSAE16 inspections.
  • Complete other duties and task on a regular or non-regular basis as requested by the Direct Supervisor

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to make clear timely decisions.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office Suite
  • Professional phone etiquette and demeanor

REQUIRED EXPERIENCE, EDUCATION AND/OR LICENSES/CERTIFICATIONS:

  • 3-5 years experience in Facilities Management, Business Operations, and Telecommunications.  Formal education may be substituted for actual experience.
  • 1-2 + years experience in Central Office or Data Facilities preferred.
  • Experience supervising one or more technical staff.
  • Expertise with all aspects of telecom transmission facilities, infrastructure, and circuit termination equipment.
  • Experience with LAN/WAN industry standards.

SPECIFIC TRAVEL, PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT:

  • 10-15% Travel
  • Must be available 24/7 for escalations and or emergencies
  • Must be able to lift at least 50 lbs.

We’re looking for great people who are interested in making an impact and changing our industry. We offer competitive compensation packages with great benefits. Join our team! Contact us at jobs@365datacenters.com with your resume and cover letter.

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