Shipping and Receiving Policy

It may be necessary for you to have equipment delivered directly to one of our Colocation facilities. In order to ensure the security and accurate processing of your equipment, 365 Data Centers requires advance notice of any incoming shipments.

 

  1. Receiving Client equipment.
  1. Clients are afforded the opportunity to have equipment delivered directly to one of our datacenters.  To ensure the security of the clients equipment, 365 Datacenters requires the client to provide notice of any inbound shipment. Clients are required to send an email to service@365datacenters.com detailing the request.

 

  1. Details of the shipment should include:
  • The expected delivery date of the shipment
  • The carrier information and tracking number associated with the shipment
  • The total number of pieces in the shipment
  • Approximate size and weight of the total shipment
  • Person authorized to pick up the shipment

 

  1. Shipping and Receiving days/hours
  • Monday – Friday
  • 9am to 5pm

 

  1. All shipments will be inside delivery

 

  1. Specific delivery instructions for each site will be provided to each client based on data center.  See appendix A.

 

  1. Packages will be placed inside the clients cage/cabinet or in storage area.
  • A “Red Tag” will be placed on the package.
    • Follow “Red Tag” Operations Bulletin “Combustible Storage Policy”
  • Date and Time will be noted on the Tag
  • Equipment will be shipped back after 30 days of receipt if other arrangements have not been made.
  • Refer to appendix B.

 

  1. Packages held in storage
  • To receive packages that are held in storage client is required to email service@365datacenters.com with desired day and estimated time of pickup. This requires 24 hour notice.
  • Packages can be retrieved during normal business hours Monday – Friday from 9am – 5pm.
  • If packages need to be retrieved outside of normal business hours an email must be sent to service@365datacenters.com allowing appropriate accommodations to be made.

 

  1. Shipping Client equipment.
  1. Client must provide all shipping documentation.
  2. Client must schedule shipment pickup during normal hours.
  3. 365 Data Centers will not assume responsibility for any items being shipped.
  4. Client must provide all shipping materials.
  5. Refer to the following SOP for Packaging and Shipping:
    1. Operations Standard Installation for Infrastructure, Power, Communications and Support Systems Section 12 - Packaging & Shipping

 

Appendix A

 

Boca Raton, FL

Buffalo, NY

Chicago, IL

Detroit, MI

Ft. Lauderdale, FL

Will the supplier provide a photo of the front of the datacenter?

Yes

Yes

Yes

Yes

Yes

In case of multi-truck deliveries, are there multiple dock doors available at once?

No

Yes, lift gate required

Room for 2 trucks

No

No

Are there any local roadway weight restrictions?

No

No

No

No

No

Is advance notice of delivery to site required?

Yes

Yes

Yes

Yes

Yes

Are date and/or time specific deliveries required?

Mon – Fri between 9am-5pm

Mon-Fri between

7am-6pm

No

Yes

Mon – Fri between 9am-5pm

Is there a loading dock accessible by tractor trailer?

No

Yes, lift gate required

Yes

No

No

Is the building/facility accessible by tractor trailer?

Yes

Yes

Yes

Yes

Yes

Is there a limitation to the size of tractor trailer (height & width requirements)?

No

No

No

No

No

Is special clothing required? (e.g. steel toe shoes, hard hat, safety glasses, etc?)

No

No

No

No

No

Does the truck require a lift gate?

Yes

Yes

No

Yes

Yes

Will an elevator be required to move the equipment?  If yes, what are the dimensions (height, width, depth)?

Yes,  7x11x8

Yes, 9x10x12

Yes, 7x11x8

N/A

N/A

Will special padding be required inside the elevator?

No

No

No

N/A

N/A

Identify type of flooring and/or floor covering the equipment will travel over

Steel with Laminate tiles

Concrete

Masonite

Rubber pad, Wood core raised

Steel with Laminate tiles

Will floor covering be required?

Masonite for large weight items

No

No. freight elevator opens from the alley

Masonite for large weight items

Masonite for large weight items

Is there construction currently in process or is the delivery dependent upon construction completion?

No

No

No

No

No

Does facility have 6' ladders available?  If so, how many?

Yes, 1

Yes, 2

Yes, 3

Yes, 1

Yes, 1

 

 

Appendix A cont.

 

Indianapolis, IN

Nashville, TN

New York, NY

Philadelphia, PA

Tampa, FL

Will the supplier provide a photo of the front of the datacenter?

Yes

Yes

Yes

 

Yes

In case of multi-truck deliveries, are there multiple dock doors available at once?

No

No

No

 

No

Are there any local roadway weight restrictions?

No

No

Unknown

 

No

Is advance notice of delivery to site required?

Yes

Yes

Yes

Yes

Yes

Are date and/or time specific deliveries required?

Yes

Yes

Normal Freight elevator access:

8am-4:00pm. After hours: Reservation required.

 

Mon-Fri 8am-8pm

Is there a loading dock accessible by tractor trailer?

No

No

No

 

No

Is the building/facility accessible by tractor trailer?

Yes

Yes

No

 

No

Is there a limitation to the size of tractor trailer (height & width requirements)?

No

No

 

 

No

Is special clothing required? (e.g. steel toe shoes, hard hat, safety glasses, etc?)

No

No

 

 

No

Does the truck require a lift gate?

Yes

Yes

Yes

 

Yes

Will an elevator be required to move the equipment?  If yes, what are the dimensions (height, width, depth)?

No

Yes

Freight elevator doors:

5ft. - 6.8ft Elevator is

8 ft. deep

 

Doorway: 83.5”x43.5”                Internal: 120”x60”                                                                   Weight Limit - 4000lbs.

Will special padding be required inside the elevator?

N/A

No

No

 

 

Identify type of flooring and/or floor covering the equipment will travel over

Rubber covered ramp up to 19” raised wood/steel tiles

Masonite

Concrete slab

 

Marble:

1st floor requires Masonite

Will floor covering be required?

Yes

No

No

 

Yes

Is there construction currently in process or is the delivery dependent upon construction completion?

No

No

No

 

No

Does facility have 6' ladders available?  If so, how many?

Yes, 1

Yes, 1

Yes, 1

 

Yes, 1

Appendix B

 

Combustible Storage Policy

 

Effective Date: September 1st, 2013

Termination Date: Until superseded

Affected Locations/Functional Areas: Site Operations, Sales

 

Definitions:

  • Combustible Materials: Primarily deals with cardboard packaging used in the shipping or storage of client equipment.
  • Temporary Storage Permit: A large red sticker which indicates the date the offending item was discovered. Expires after 30 days.
  • SM: Site Manager

Policy Details: This document establishes a policy for Combustible Material Storage at all 365 Datacenters.

  • Site receives package and affixes Temporary Storage Permit and places in client space.
  • Storage Permits are to be marked with the current date and expire after 30 days.
  • Site inspects all client spaces each day during site walkthrough and checks for un-tagged boxes or expired Permits.
  • If a permit is found to be past its 30-day initial date, action is required by the SM.
  • Site Manager shall email the client and CC the appropriate Sales representative. Inform the client of the 365 Datacenters policy and request they clean their space or make arrangements for site personnel to do so.
  • SM monitors the situation. If unresolved after 2 weeks, a new email is sent. Cycle continues until resolution.
  • Upon cleanup the SM shall make final contact with the client informing them that the situation is resolved and CC Sales.